Last updated: May 18, 2026

Knot is a private daily ritual app for couples. This page covers how to get help, answers to common questions, and links to legal documents.

Contact Us

For all support requests, email: [email protected]

Include your registered email address and a brief description of the issue. We respond within 2–3 business days.

Frequently Asked Questions

My partner hasn't joined yet — how do I invite them? After completing onboarding, Knot generates a 6-character invite code. Share it with your partner. They open the app, tap "Join a Knot," and enter the code. The invite is single-use.

Why can't I see my partner's answers? Knot locks the reveal until both partners complete all three daily items — the written answer, the choice question, and the photo (or skip). If either hasn't finished, the reveal stays sealed.

My streak broke — can I restore it? Yes. If your streak breaks, Knot offers streak restore as a consumable in-app purchase through the App Store. It restores to your previous best streak baseline. This is a one-time consumable, not a subscription.

How do I change my name or partner nickname? Go to Profile tab → Settings. Edit your display name and what you call your partner there.

How do I turn off daily reminders? Go to Profile tab → Settings → toggle off Daily reminder.

How do I pause without ending the relationship? Go to Profile tab → Exit → "Take a break." This pauses your reminder for 7 days. Your streak and memories stay intact.

How do I end my Knot connection? Go to Profile tab → Exit → "End this knot." This disconnects both partners and permanently deletes shared data. This cannot be undone.

How do I delete my account entirely? Go to Profile tab → Settings → Delete account. This permanently removes your Knot account, auth identity, and personal data. Some minimal anonymized safety or purchase records may be retained where legally required.

My partner is making me feel unsafe. What do I do? Go to Profile tab → Safety. You can report your partner and block them immediately. Blocking disconnects the shared pairing and prevents reconnection through the same invite path. You can also email [email protected].

I was charged but the streak restore didn't apply. Email [email protected] with your Apple Order ID. We will investigate and resolve it.

I'm having a technical issue or the app crashed. Email [email protected] with your device model, iOS version, and a description of what happened.